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Exchanges & Returns

Exchange Policy
You may exchange new, unopened items sold and fulfilled by Cotin Doll World within 14 days of delivery for a different item. Please sent the package to the following address:

P.O.Box 2-100 Taipei Taipei City 10899 Taiwan (R.O.C.)

We will notify you and process the exchange upon receival of returning items. Buyers are responsible for the shipping fee.

Return Policy
You may return new, unopened items sold and fulfilled by Cotin Doll World within 14 days of delivery for a full refund. Returns are subject to a 15% re-stocking fee.

Refund
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 14 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

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